Returns & Exchanges

At EcoFlow, we stand behind the quality of our power solutions and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your device does not meet your expectations, we provide a streamlined return process for all eligible products in their original packaging.

1

Initiate Your Request

Contact our support team through the official EcoFlow website or your account dashboard to request a Return Merchandise Authorization (RMA) number.

2

Prepare and Pack

Securely pack your device in its original box with all cables, accessories, and documentation to prevent damage during transit.

3

Label and Ship

Attach the provided prepaid shipping label to the exterior of the package and drop it off at the designated carrier location.

4

Inspection and Refund

Once our technicians verify the condition of the returned unit, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing